Refund policy

At HBL Jewelry, each piece of fine jewelry is meticulously handcrafted with exceptional care and precision. 

Custom & Made-to-Order Pieces:
All bespoke rings, custom diamond settings, and personalized engraved pieces are made specifically to your unique specifications and are considered final sale. We do not accept returns or exchanges on custom orders unless there is a verifiable manufacturing defect upon arrival.

Ready-to-Ship Inventory:
For standard, non-customized pieces, we offer a 14-day return window starting from the date of delivery. The item must be unworn, undamaged, in its original packaging, and accompanied by the original IGI certificate.

Damaged or Incorrect Items:
Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us within 48 hours of delivery at contact@hbljewelry.com with photos/videos so we can evaluate the issue and arrange an insured return or repair.